Report on CSR Performance Indicators
The Toyota Boshoku group constantly reviews management indicators in an effort to improve CSR activities so that our various corporate activities lead to the enhancement of corporate value.
KPIs for Fiscal 2019 CSR Initiatives: Targets and Results
Stakeholder KPI (KPI critical for enhancing social value)
(Assessment 
: Achieved, 
: Target achievement rate 80% to <100%, × : Not achieved)
Stakeholder KPI
FY 2019 targets
FY 2019 results
Evaluation
Local communities & global society
Return profits to society S
Sustainable tax payments to local or national authorities
Make tax payments in all countries
Payments made
Establishment of a low-carbon society Environmental conservationE
CO2 emissions and ratio of CO2 reduction with basic unit (t-CO2, t-CO2/units)
Reduce 2%/year
Reduced by 2.1%/year
Customers
Innovative technologies S
Number of world-first products developed
1
2
Provision of outstanding quality / Customers first S
IQS*1 evaluation of seats by J.D. Power
Standardise evaluation method for market quality and product appeal
Prepared a vehicle benchmark survey and standardised evaluation
Shareholders and Investors
Return profits to shareholders G
Equity turnover ratio
4.4 times
4.8 times
Sustainable capitalisation by delivery of dividends (payout ratio)
Annual dividend: 56 yen
56 yen (37.9%)
Company members
Respect for company members S
Company members’ satisfaction (KPI on vibrant work environment)
Over 70% positive response rate to “satisfied with corporate life” question
67.8%
Business partners
Fair/transparent dealings G
Compliance with guidelines for promoting fair transactions with subcontractors, etc.
Compliance: 100%
100%
CSR KPI (KPI contributing to enhanced social value)
(Assessment : Achieved, : Target achievement rate 80% to <100%, × : Not achieved)
CSR KPI
FY 2019 targets
FY 2019 results
Evaluation
Local communities & global society
Compliance G
Implementation level for Guiding Principles
90%
84.5%
Confidentiality management G
Number of confidential information leaks
0
0
Compliance with laws and regulations G
Number of bribery violations
0
0
Fair/transparent dealings G
Number of violations of antitrust laws
0
0
Environmental conservation E
Number of environmental abnormalities and complaints*2
0
0
Ratio of waste reduction with basic unit (t/units)
Reduce 1%/year
Reduce 1.1%/year
Rate of reduction in water consumption with basic unit (m3/unit) new
Reduce 0.5%/year
Reduced by 0.6%/year
Number of trees planted as part of reforestation activities new
54,000 trees/year
34,060 trees/year
×
Social contribution S
Number of volunteer activity participants (Japan)
Total number: 7,200
Total number: 7,708
Customers
Customers first S
Number of prize-winning technology awards
More than one award
4
Number of prize-winning quality awards new
More than one award in each region
Customer awards for quality(Japan: 1, Asia & Oceania: 3, China: 4, Europe & Africa: 2)
Shareholders and investors
Disclosing information in a timely and appropriate manner G
Compliance with timely and appropriate disclosure
Compliance: 100%
100%
Dialogue with investors
Investors’ satisfaction Positive response rate: 70%
70%
Provide impartial information to individual investors
Individual investors’ satisfaction Positive response rate: 70%
85%
Company members
Respect for company members S
Number of female managers
22
20
Designated employment rates of persons with disabilities
Maintain employment rate 2.20%
2.20% (as of April 2019)
Company members turnover rate of less than 3 years of joining the company
2.5% or less (approx. 14 persons)/year
1.7% (10 persons)
Encouragement to take paid holidays
Incidence of people taking minimal paid leave
Zero incidence of union members taking less than 12 days/year
Zero incidence of managers taking less than six days/year
40 union members
44 managers
Rate of people taking 3-day paid leave: 100%
100%
98.2%
Overtime hours (Union members 660 hours/year) new
Zero incidence of union members working more than 660 hours of overtime per year
0 persons
Overtime hours
(Union members 70 hours for three consecutive months) new
Zero incidence of union members working 70 hours of overtime for three consecutive months
0 persons
Overtime hours
(Managers 80 hours/month) new
Zero incidence of managers working over 80 hours of overtime per month
72 persons
Safety/Health S
Number of fatal accidents
(company members, temporary workers, fixed term workers)
0
0
Consultation ratio for legal health check/Voluntary health check
100% consultation ratio for health checks in Japan region 100% in regions outside Japan
100%
100%
Lifestyle disease:Ratio of persons with BMI of 25 or above
Target person ratio:24.2% or less
28.9%
×
Lifestyle disease Smoking rate
33.9% or less
33.7%
Stress check execution rate
100%
100%
Business partners
Fair/transparent dealings G
Hold briefing on Toyota Boshoku group Supplier CSR Guidelines
1/year
Held in September 2018
Ensure suppliers conduct self-assessment
Response rate of questionnaires: More than 95%
Held in September 2018 Response rate: 100%
Supplier satisfaction
Cases of dishonest whistle-blowing: 0
Cases of dishonest whistle-blowing: 0
Conduct a self-check and internal audit on purchasing ethics inside Toyota Boshoku (departments related to purchasing and subcontracting)
1/year
Held in August 2018
Conduct a self-check and internal audit on purchasing ethics inside Toyota Boshoku (departments related to purchasing and subcontracting)(Cases of serious breach)
Cases of serious breach: 0
Cases of serious breach: 0
Safety S
Number of significant incidents by non-Toyota Boshoku group workers or members
Significant incidents: 0
Significant incidents: 0
: Achieved, : Target achievement rate 80% to <100%, × : Not achieved)Return profits to society S
Sustainable tax payments to local or national authorities
Make tax payments in all countries
Payments made
Establishment of a low-carbon society Environmental conservationE
CO2 emissions and ratio of CO2 reduction with basic unit (t-CO2, t-CO2/units)
Reduce 2%/year
Reduced by 2.1%/year
Innovative technologies S
Number of world-first products developed
1
2
Provision of outstanding quality / Customers first S
IQS*1 evaluation of seats by J.D. Power
Standardise evaluation method for market quality and product appeal
Prepared a vehicle benchmark survey and standardised evaluation
Return profits to shareholders G
Equity turnover ratio
4.4 times
4.8 times
Sustainable capitalisation by delivery of dividends (payout ratio)
Annual dividend: 56 yen
56 yen (37.9%)
Respect for company members S
Company members’ satisfaction (KPI on vibrant work environment)
Over 70% positive response rate to “satisfied with corporate life” question
67.8%
Fair/transparent dealings G
Compliance with guidelines for promoting fair transactions with subcontractors, etc.
Compliance: 100%
100%
: Achieved, : Target achievement rate 80% to <100%, × : Not achieved)Compliance G
Implementation level for Guiding Principles
90%
84.5%
Confidentiality management G
Number of confidential information leaks
0
0
Compliance with laws and regulations G
Number of bribery violations
0
0
Fair/transparent dealings G
Number of violations of antitrust laws
0
0
Environmental conservation E
Number of environmental abnormalities and complaints*2
0
0
Ratio of waste reduction with basic unit (t/units)
Reduce 1%/year
Reduce 1.1%/year
Rate of reduction in water consumption with basic unit (m3/unit) new
Reduce 0.5%/year
Reduced by 0.6%/year
Number of trees planted as part of reforestation activities new
54,000 trees/year
34,060 trees/year
×
Social contribution S
Number of volunteer activity participants (Japan)
Total number: 7,200
Total number: 7,708
Customers first S
Number of prize-winning technology awards
More than one award
4
Number of prize-winning quality awards new
More than one award in each region
Customer awards for quality(Japan: 1, Asia & Oceania: 3, China: 4, Europe & Africa: 2)
Disclosing information in a timely and appropriate manner G
Compliance with timely and appropriate disclosure
Compliance: 100%
100%
Dialogue with investors
Investors’ satisfaction Positive response rate: 70%
70%
Provide impartial information to individual investors
Individual investors’ satisfaction Positive response rate: 70%
85%
Respect for company members S
Number of female managers
22
20
Designated employment rates of persons with disabilities
Maintain employment rate 2.20%
2.20% (as of April 2019)
Company members turnover rate of less than 3 years of joining the company
2.5% or less (approx. 14 persons)/year
1.7% (10 persons)
Encouragement to take paid holidays
Incidence of people taking minimal paid leave
Zero incidence of union members taking less than 12 days/year
Zero incidence of managers taking less than six days/year
Zero incidence of union members taking less than 12 days/year
Zero incidence of managers taking less than six days/year
40 union members
44 managers
44 managers
Rate of people taking 3-day paid leave: 100%
100%
98.2%
Overtime hours (Union members 660 hours/year) new
Zero incidence of union members working more than 660 hours of overtime per year
0 persons
Overtime hours
(Union members 70 hours for three consecutive months) new
(Union members 70 hours for three consecutive months) new
Zero incidence of union members working 70 hours of overtime for three consecutive months
0 persons
Overtime hours
(Managers 80 hours/month) new
(Managers 80 hours/month) new
Zero incidence of managers working over 80 hours of overtime per month
72 persons
Safety/Health S
Number of fatal accidents
(company members, temporary workers, fixed term workers)
(company members, temporary workers, fixed term workers)
0
0
Consultation ratio for legal health check/Voluntary health check
100% consultation ratio for health checks in Japan region 100% in regions outside Japan
100%
100%
100%
Lifestyle disease:Ratio of persons with BMI of 25 or above
Target person ratio:24.2% or less
28.9%
×
Lifestyle disease Smoking rate
33.9% or less
33.7%
Stress check execution rate
100%
100%
Fair/transparent dealings G
Hold briefing on Toyota Boshoku group Supplier CSR Guidelines
1/year
Held in September 2018
Ensure suppliers conduct self-assessment
Response rate of questionnaires: More than 95%
Held in September 2018 Response rate: 100%
Supplier satisfaction
Cases of dishonest whistle-blowing: 0
Cases of dishonest whistle-blowing: 0
Conduct a self-check and internal audit on purchasing ethics inside Toyota Boshoku (departments related to purchasing and subcontracting)
1/year
Held in August 2018
Conduct a self-check and internal audit on purchasing ethics inside Toyota Boshoku (departments related to purchasing and subcontracting)(Cases of serious breach)
Cases of serious breach: 0
Cases of serious breach: 0
Safety S
Number of significant incidents by non-Toyota Boshoku group workers or members
Significant incidents: 0
Significant incidents: 0
G Governance S Social E Environment
Disclosure items added from fiscal 2019 are marked with new.
- *1 Initial Quality Study (IQS) serves as the industry benchmark for new-vehicle quality measured in the early stage of ownership.
- *2 Abnormalities: In case oil, etc., has leaked into a public waterway at a level that exceeds legal, by law and agreement standard values
Complaints: In case of contact from a local citizen, government, etc., alleging physical damage or psychological effects on account of the company